If you have COVID-19 symptoms (fever, cough or shortness of breath) or upper respiratory symptoms (sore throat, runny nose, nasal congestion), please consider using our telehealth services for an online diagnosis. If clinically appropriate, we will refer you for an in-person evaluation. If you are having severe breathing difficulties or a life-threatening emergency, please call 9-1-1 or visit the nearest emergency department immediately. For the latest information regarding COVID-19 in Santa Barbara County, visit: https://publichealthsbc.org.
SYTHC Telehealth Visits:
In an effort to comply with CA. Dept. of Public Health guidelines, SYTHC clinic appointments are currently reserved for patients who are in need of an in-person emergency visit. In order to reduce the possibility of exposure to COVID-19 or other respiratory illnesses, patients can receive their valuable medical care from the safety of their own home!
Telehealth visits are a combination of a video chat and a phone call (sometimes just a phone call) using your phone, tablet or computer. These telehealth visits are conducted during our business hours, Monday – Friday. The following are common conditions/circumstances appropriate for telehealth:
- Common ailments – fever, cough, cold, headaches/migraines
- Nose & throat – sore throat, sinus infection, stuffy nose
- Respiratory – infections, bronchitis, pet allergies, seasonal allergies, chest congestion
- Eye – infection, irritation, pink eye, sty
- Skin & nails – rashes, hives, infections, dry skin, poison ivy/oak, athletes foot, acne
- Gastrointestinal – heartburn, nausea, vomiting, diarrhea, upset stomach
- Primary care follow up
- Medication refills
- Review of lab or imaging results
*SYTHC Behavioral Health and Dental departments are also connecting with our patients via Telehealth!
How does Telehealth Work?
- Telehealth Invite/Download:
We recommend that you use a mobile device (iPad, iPhone or Android Phone) or tablet for your Telehealth visit.
BEFORE YOU BEGIN: • Make sure you are in a private, quiet setting with reliable Wi-Fi or cellular service. • Review the Devices and Connection Guide on the back of this page or at ottohealth.com/patient-resources.
CONDUCTING YOUR VISIT:
If you have questions regarding your health care needs, payment, or scheduling, please contact your provider’s office directly.
INTERNET & WIFI
- We recommend using a secure and private internet connection (or cellular service on your mobile device). If you are in a corporate office, firewalls often block the video connection. Turn off WiFi and refresh your page on a cellular device, or try another secure WiFi network on your computer
AUDIO & VIDEO
- Device must have front-facing camera.
- Allow browser access to camera and microphone.
- Earphones must have a microphone.
- Turn device volume up.