Covid-19 Advisory:

If you have COVID-19 symptoms (fever, cough or shortness of breath) or upper respiratory symptoms (sore throat, runny nose, nasal congestion), please consider using our telehealth services for an online diagnosis.  If clinically appropriate, we will refer you for an in-person evaluation.  If you are having severe breathing difficulties or a life-threatening emergency, please call 9-1-1 or visit the nearest emergency department immediately.  For the latest information regarding COVID-19 in Santa Barbara County, visit: https://publichealthsbc.org.

SYTHC Telehealth Visits:

In an effort to comply with CA. Dept. of Public Health guidelines, SYTHC clinic appointments are currently reserved for patients who are in need of an in-person emergency visit.  In order to reduce the possibility of exposure to COVID-19 or other respiratory illnesses, patients can receive their valuable medical care from the safety of their own home!

Telehealth visits are a combination of a video chat and a phone call (sometimes just a phone call) using your phone, tablet or computer. These telehealth visits are conducted during our business hours, Monday – Friday.  The following are common conditions/circumstances appropriate for telehealth:

  • Common ailments – fever, cough, cold, headaches/migraines
  • Nose & throat – sore throat, sinus infection, stuffy nose
  • Respiratory – infections, bronchitis, pet allergies, seasonal allergies, chest congestion
  • Eye – infection, irritation, pink eye, sty
  • Skin & nails – rashes, hives, infections, dry skin, poison ivy/oak, athletes foot, acne
  • Gastrointestinal – heartburn, nausea, vomiting, diarrhea, upset stomach
  • Primary care follow up
  • Medication refills
  • Review of lab or imaging results

*SYTHC Behavioral Health and Dental departments are also connecting with our patients via Telehealth!

How does Telehealth Work?

  • Telehealth Invite/Download:

We recommend that you use a mobile device (iPad, iPhone or Android Phone) or tablet for your Telehealth visit.  If you have never used Zoom on your iPad, iPhone or Android device, you may be prompted to download the Zoom app in the App store or the Google Play store when you click on the invitation hyperlink.  Computers require audio and video capabilities can also be used, however, the Zoom Desktop Client can be downloaded on that computer.

Prior to your first Zoom visit, we recommend that you take some time to perform a Zoom test, so that you can confirm your device is ready to go.  Some devices may have Pop Up blockers active, which may need to be turned off.

  1. Visit http://zoom.us/test. Click the blue Join button to launch Zoom.
  2. When prompted by your browser, click Open Zoom Meetings. If you don’t have Zoom installed on your computer or smart device, follow the prompts to download and install Zoom. Follow all of the prompts during your test meeting to ensure you have audio and visual components set-up.

 

  • Log-In:

When your SYTHC Telehealth visit is scheduled by SYTHC, you will receive an email “invite” for that Zoom Meeting.   Once your email invite is received, click the “hyperlink”, located in the body of your email.  Follow the instructions to begin the telehealth visit.

 

  • 2) Telehealth Visit/User Controls:

Once you have entered your scheduled Zoom meeting, the following user controls will appear at the bottom of your screen…

If this is your first Zoom meeting, you will be prompted to give access to your microphone; select OK….

Select from the following audio options…

Call Using Internet Audio- connects audio through the Internet (PREFERRED METHOD)

  • Dial-In- Provides option to dial into the Zoom meeting through your phone.
  • Call My Phone- Calls your phone to join the meeting’s audio (DO NOT SELECT)

Troubleshooting Tips:

If you cannot hear other participants in a Zoom meeting, follow these steps to troubleshoot the issue…

  • Ensure your speaker is turned on. If you see the speaker icon is turned off, tap it to turn on your speaker:
  • Increase the volume on your mobile device using the volume buttons or notification panel. Even if the speaker is turned on in Zoom, your device’s volume might be set to mute or vibrate only.
  • Ensure the microphone is not on mute. If you see the muted Audioicon in the meeting controls, tap it to unmute yourself:

    If you are still muted, the host may have muted you upon entering the meeting. Ask to be unmuted by sending a chat message to the host.
  • Ensure you have connected your mobile device’s audio. If you see the following Audioicon in the meeting controls, tap it and select Use Internet Audio. If prompted, allow Zoom to access your microphone.
  • Using earphones might increase the audio quality.
  • Ensure Zoom has access to your device’s microphone.
    • iOS: Go to SettingsPrivacy > Microphone and switch on the toggle for Zoom.
    • Android: Go to SettingsApps & notifications > App permissions > Microphone and switch on the toggle for Zoom.
  • Ensure that no other applications are using the microphone at the same time.
    • iOS: Double-tap the “Home” button to view apps currently running. Swipe up to close an app.
    • Android: Tap the multi-task button (the square icon usually in the bottom-right corner) to view apps currently running. Swipe left of right to close an app.
  • Restart your iOS device.
  • Reinstall Zoom from the Apple App Storeor Google Play.